Frequently asked questions

What is Planet Briquette?

Planet Briquette is your customizable, go-to solution for eco-friendly briquette products, offering premium-quality options dedicated to sustainability and customer satisfaction.

Can you provide private label (OEM)?

Yes, we can provide private label services. Our goal is to ensure that our products align with your brand requirements, offering you a tailored solution that meets your specific needs.

How can I be confident that my goods will be produced once I make an advance payment?

We warmly invite you to visit our factory in Indonesia to see our products firsthand. We prioritize transparent transactions and value our customer's trust above all else.

How to order?

To place an order, simply contact us via phone at WhatsApp or fill out our contact form. We're always available to assist you and answer any questions you may have.

How long does production take?

For a 20 ft container, the production time is typically around 1 week, while for a 40 ft project, it is usually around 2 weeks, assuming weather and other conditions are favorable.

What is the minimum order quantity (MOQ)?

The minimum order quantity is 20 ft container (~18 MT).

What payment terms do we use?

Our payment terms generally aim to ensure a balanced cash flow throughout the project duration. Pricing may vary depending on factors relevant to your order. For more information, please don't hesitate to get in touch with us.

From which port will the shipment be delivered?

We usually ship our products through Tanjung Priok port in Jakarta.